How do I cancel my monthly subscription?Updated a month ago
You can cancel at any time from your account. Here is how, and what happens to your next box.
How to cancel
- Log in to your BattlBox account at battlbox.com. If you check out with Shop, use the same email or phone number and Shop will send you a one time code.
- Open Subscriptions.
- Select your active subscription.
- Choose Cancel subscription and follow the prompts to confirm.
Your cancellation is effective as soon as you confirm it. You will get a confirmation email. If you do not see that email, your cancellation did not go through, so check your account or contact us.
When you cancel matters
Your subscription renews on the 15th of every month. That charge pays for the following month's box.
Boxes ship between the 4th and the 9th of each month.
- Cancel before the 15th. You will not be charged on the 15th, and no further boxes will be sent.
- Cancel on or after the 15th. The charge you already paid stands and that box still ships to you on the normal schedule. Cancelling after the 15th stops future boxes only. It does not cancel, recall, or refund a box you have already paid for.
Either way, you will not be charged again after you cancel.
Refunds
Where a refund is issued, it takes 3 to 5 business days to appear in your account, depending on your bank.
Need a hand?
If you cannot get into your account, or you think you have a duplicate subscription under another email address, email us at [email protected] and we will sort it out for you.