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Shipping Questions and Shipping Details

Why didn't I get my package?

Most often part of the shipping address is wrong. Please make sure to confirm all is correct to prevent any shipping delays. On the rare occasion there has been an error in shipping, please email [email protected] and the team will be happy to a

Do you ship internationally?

As of May 15th, 2024 BattlBox now offers shipping internationally of store items available as a la carte purchases on the BattlBox website. Delays due to customs are not within control of BattlBox. These delays will not result in refunds or credits f

What shipping company do you use to ship?

We use USPS, UPS, and Fedex depending on location and shipment size. We also use Canada Post for our customers in Canada.

How can I upgrade my Battlbox?

Login to your BattlBox account; at the top of your screen you will see an orange button labeled "dashboard".  Click the subscriptions tab next to this button; this will lead you to your active subscriptions. From there you click the circle with 3 dot

How long is the subscription I am signing up for?

Your subscription will auto-renew until you cancel, and is billed monthly ONLY! Cancel anytime. As an alternative, we do offer pre-paid, non auto renewing subscriptions in our Gift Center, located here:

Delivery Notice/Missing Box?

Sorry to hear your box has not yet arrived although a delivery notification was received. Please do check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrance of

I noticed my name/address/phone # is wrong after I signed up

You can sign into your BattlBox account and access this by pressing the the My profile on the top right side of your screen.  Once in this area; you will scroll down to the subscription addresses section to update your shipping address for your activ

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